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PURCHASE & BILLING POLICY

Almar Media Limited

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Last Updated: 28 November, 2025

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This Purchase & Billing Policy (the “Policy”) applies to all payments, fees, charges, and billing arrangements relating to services provided by Almar Media Limited, a company incorporated under the laws of the Hong Kong Special Administrative Region with limited liability (the “Company”).

This Policy forms an integral and inseparable part of the Company’s Service Agreement and Terms of Service.
Any breach of this Policy shall constitute a breach of the applicable Service Agreement and/or Terms of Service.

Capitalised terms not defined in this Policy shall have the meanings given to them in the Service Agreement or Terms of Service.

1. PURCHASES AND PAYMENTS

The Company provides advertising infrastructure, administrative access, and billing facilitation services that may require payment of:

  • service fees (including percentage-based or fixed fees);

  • subscription or account maintenance fees (if applicable);

  • advertising spend funded in advance.

All purchases, top-ups, and payments (each a “Transaction”) are subject to this Policy.

2. PAYMENT INFORMATION

When initiating a Transaction, the Company may request information including, without limitation:

  • bank account or wire transfer details;

  • credit or debit card information;

  • tax or corporate registration information;

  • cryptocurrency wallet details (where expressly permitted).

By submitting payment information, you represent and warrant that:

  • you are authorised to use the payment method provided;

  • the payment information is accurate and complete;

  • the funds originate from lawful sources.

The Company may transmit payment information to financial institutions, payment processors, or compliance partners strictly for the purpose of processing Transactions and complying with Applicable Laws.

3. PREPAID FUNDS AND FINALITY OF PAYMENTS

3.1 Prepaid Nature
Unless expressly stated otherwise in writing, all payments made to the Company are prepaid service funds intended for advertising spend and applicable service fees.

3.2 No Trust or Escrow
Prepaid funds:

  • do not constitute escrow, trust, or safeguarded client money;

  • do not attract interest;

  • may be commingled with the Company’s operational funds, to the extent permitted by law.

3.3 Non-Refundable Spend
Advertising spend actually incurred on third-party advertising platforms is final and non-refundable, except where a refund is required by Applicable Law.

4. PRICING, FEES, AND COMMISSIONS

Pricing, commissions, and applicable fees shall be:

  • displayed through the Platform; and/or

  • communicated separately in writing (including via email or dashboard notice).

The Company reserves the right to:

  • adjust pricing where required due to changes in platform costs, risk profile, or Client usage;

  • suspend or restrict services in the event of overdue or disputed payments.

5. CHARGEBACKS AND PAYMENT DISPUTES

5.1 Chargebacks
You agree to raise payment disputes with the Company directly before initiating any chargeback or payment reversal.

Unauthorised chargebacks may be treated as a material breach of the Service Agreement and Terms of Service.

5.2 Consequences
In the event of a chargeback, reversal, or failed payment, the Company may:

  • suspend or terminate services without notice;

  • withhold or offset prepaid funds;

  • recover associated fees, penalties, and costs.

6. PERMITTED PAYMENT METHODS

Accepted payment methods may include:

  • bank or wire transfer;

  • SWIFT transfers;

  • credit or debit cards;

  • cryptocurrency, only where expressly approved by the Company in writing.

The Company may modify accepted payment methods at its discretion.

All third-party fees, commissions, and exchange costs are borne solely by the payer.

7. CRYPTOCURRENCY PAYMENTS (IF PERMITTED)

Where cryptocurrency payments are expressly authorised by the Company:

  • such payments are irreversible and final;

  • you assume all volatility, market, and network risk;

  • refunds, if granted, shall be made at the Company’s sole discretion and may be calculated based on USD value at the time of payment, less fees.

Cryptocurrency payments are strictly prohibited where unlawful under applicable local regulations. You are solely responsible for compliance with your jurisdiction’s laws.

8. REFUNDS

Except where required by Applicable Law or expressly approved in writing by the Company:

  • all payments are non-refundable;

  • unused balances may be withheld where there is suspected breach, fraud, or unresolved liability;

  • refunds, if any, will only be made to the original payment source and subject to verification checks.

9. RIGHT TO WITHHOLD AND OFFSET

The Company reserves the right to withhold, offset, or retain funds to cover:

  • unpaid fees or advertising spend;

  • chargebacks or reversals;

  • platform penalties or clawbacks;

  • legal, compliance, or investigation costs.

10. TAXES

All amounts payable are exclusive of taxes unless stated otherwise.
You are solely responsible for any taxes, duties, or levies applicable to your use of the services.

11. AMENDMENTS

The Company may update this Policy at any time by publishing an updated version on its website. Continued use of the services constitutes acceptance of the revised Policy.

12. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

13. CONTACT

Almar Media Limited
Email: legal@almarmedia.com
 

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